What is the Baldrige Award?

The Malcolm Baldrige National Quality Award is presented to business, education, and healthcare organizations that are leaders in business quality performance. The award is not given for specific products or services – rather, award winners have demonstrated excellence across key areas such as leadership, human resources, strategic planning and customer focus.

The Baldrige Award criteria are designed to help organizations improve quality by focusing on delivering the highest value to customers and improving the organizations' overall performance.